FAQ

Frequently Asked Questions

Savings

How much can I save with Copenhagen Card?

The more attractions you visit the more you save. To get an idea of how much you could save, try to create your own attraction list and see your possible saving. 

More info. 

 

Can I bring my kids for free on a Copenhagen Card and how many?

Yes, you can free of charge bring up to two kids under the age of 10 per paying adult. That goes for attractions and public transport.

Benefits

How does the Copenhagen Card works?

Copenhagen Card is your all-inclusive city pass where you get free admission to museums and attractions and free public transportation. Show the valid card at the entrance or ticket office of any attraction. They will scan your card and give you entrance at no further costs. Show your valid card to the transportation authority upon request when using public transportation. 

What are the main benefits of Copenhagen Card?

Copenhagen Card gives you free admission to more than 80 museums and attractions in the entire Copenhagen region together with free public transportation.
Preorder your Copenhagen Card online and you don’t have to worry about ticket prices and travel zones as everything is already prepaid.  
Each Copenhagen Card comes with a free guidebook. 
Copenhagen Card also entitles you to a range of discounts at restaurants and sightseeing tours. 

Attractions

Is there a limit to how many attractions I can visit in one day?

With a Copenhagen Card, there is no limit to how many different attractions you can visit in one day. You’re welcome to use your card for entry at as many attractions as you can possibly fit into your day. 
The Copenhagen Card entitles the holder to one visit per attractions despite card type. Re-visit is not possible. 
 

Does Copenhagen Card include all of Copenhagen’s attractions?

Copenhagen Card gives you free admission to more than 80 top attractions including Tivoli, Canal Tours Copenhagen, The Round Tower, Rosenborg Castle, National Aquarium and many more. Check out the complete list of attractions you can visit for free with a Copenhagen Card. 

Can I visit the same attraction twice with a Copenhagen Card?

The card entitles the holder to one visit per attractions despite card type.
Re-visit is not possible. 

Can I skip the queues?

You must get your Copenhagen Card scanned at each attraction. 
In Tivoli, you can use fast track entry. 

Purchase

Where can I collect my Copenhagen Card with my voucher?
  • Copenhagen Airport Service information, Terminal 3 (arrival hall)
  • Copenhagen Info, Copenhagen Central Station
  • Copenhagen Visitor Service, Vesterbrogage 4b
  • Tivoli Box Office, Vesterbrogade 3

Need more information? 
 

If I order online how do I receive my Copenhagen Card?

You can easily preorder online and choose to collect your card in Copenhagen with a voucher. You can e.g. collect your card in Copenhagen Airport and start using it right away to get to the city center. 
You can also have the cards sent to your home address. Please be aware of a delivery fee. 
Check out Collect & Ship for more information. 
 

How much does a Copenhagen Card costs?

Copenhagen Card exists in different types depending on the duration. Check out the green box on each page for full details of the latest prices.
Note: The longer the duration, the better value. 
 

I haven’t received my order confirmation and voucher?

Please write an email to copenhagencard@woco.dk and we will resent your order confirmation. 

Can I collect an order if my name is not on the voucher, or if I paid with a different card and the cardholder is not present?

Yes, you can. You will need the order confirmation email with the attached voucher and the unique order reference number to pick up the cards in one of the redemption centers. 

Transport

Does the Copenhagen Card include transport to and from the airport?

Yes, it does. The Copenhagen Card gives you access to more than 80 museums and attractions and unlimited public transport in the Copenhagen region (zone 1-99), which includes Copenhagen Airport (zone 4).
See map here. 

Does the Copenhagen Card include public transportation to Malmö (Sweden)?

No, Copenhagen Card covers public transportation in the entire Copenhagen region (zone 1-99). Malmö is not part of the Copenhagen region and is not covered by the Copenhagen Card.
See map here. 

Does the Copenhagen Card include public transportation to Elsinore (Helsingør) and Roskilde?

Yes, the Copenhagen Card includes unlimited public transportation in the entire Copenhagen region (zone 1-99), which includes trains to Roskilde and Elsinore. 
See map here.

Validity

Is the Copenhagen Card valid for 24 hours or 1 day?

A 24-hour Copenhagen Card is valid for 24 hours from the date and time you write on the card. I.e. if you write 14:00, it will be valid until 13:59 the next day. Remember to fill in the time you start using it on the card correctly: DD.MM.YY - XX:XX. 

Note that the card is first activated when it is scanned at an attraction. 

How do I activate my card?

You must write start date and time on the card with a pen before going on any public transportation or before entering an attraction. The card is not valid before you have supplied it with start date and time. The card is activated the first time it is scanned. 

How long is the Copenhagen Card valid for?

After activating the card, the card is valid for 24, 48, 72 or 120 hours, depending on which type of card you purchased.

Others

What if I lose my Copenhagen Card?

If you lose your card, you can get a free replacement card once only if you have pre-ordered online via www.copenhagencard.com. Go to Copenhagen Visitor Service at Vesterbrogade 4b and present your order confirmation. The lost card will be hotlisted and invalidated.

How many people can I bring with me on one Copenhagen Card?

A Copenhagen Card is valid for one person only. You can, however, bring up to two children between the ages of 0-9 years old free with you on one adult card.

I am handicapped and need an attendant. What should I do?

Copenhagen Card allows persons with a disability to bring an attendant free of charge to the included museums and attractions. Remember to bring your handicap ID or documentation in English explaining your need of having an attendant. Disabled people with a handicap ID can also include a companion for free on bus, train, and metro when they have purchased a Copenhagen Card for adults.

I am not allowed to bring my luggage to a museum. What should I do?

Some attractions and museums do not allow luggage. LuggageHero and several other services help you store your bags, so you can use your day of departure exploring the city's attractions without dragging your luggage along.