FAQ

Frequently Asked Questions

Copenhagen Card App Problems?

Go to https://copenhagencard.com/need-help for more information about issues with the Copenhagen Card app

Savings

How much can I save with Copenhagen Card?

The more attractions you visit the more you save. To get an idea of how much you could save, try to create your own attraction list and see your possible saving. 

More info. 

 

Can I bring my kids for free on a Copenhagen Card and how many?

Yes, you can free of charge bring up to two kids under the age of 10 per paying adult. That goes for attractions and public transport.

Benefits

How does the Copenhagen Card work?

Copenhagen Card is your all-inclusive city pass where you get free admission to museums and attractions and free public transportation. Show the valid card at the entrance or ticket office of any attraction. They will scan your card and give you entrance at no further costs. Show your valid card to the transportation authority upon request when using public transportation. 

What are the main benefits of Copenhagen Card?

Copenhagen Card gives you free admission to more than 80 museums and attractions in the entire Copenhagen region together with free public transportation.
Preorder your Copenhagen Card online and you don’t have to worry about ticket prices and travel zones as everything is already prepaid.  
Each Copenhagen Card comes with a free guidebook. 
Copenhagen Card also entitles you to a range of discounts at restaurants and sightseeing tours. 

Attractions

Is there a limit to how many attractions I can visit in one day?

With a Copenhagen Card, there is no limit to how many different attractions you can visit in one day. You’re welcome to use your card for entry at as many attractions as you can possibly fit into your day. 
The Copenhagen Card entitles the holder to one visit per attractions despite card type. Re-visit is not possible. 
 

Does Copenhagen Card include all of Copenhagen’s attractions?

Copenhagen Card gives you free admission to more than 80 top attractions including Tivoli, Canal Tours Copenhagen, The Round Tower, Rosenborg Castle, National Aquarium and many more. Check out the complete list of attractions you can visit for free with a Copenhagen Card. 

Can I visit the same attraction twice with a Copenhagen Card?

The card entitles the holder to one visit per attractions despite card type.
Re-visit is not possible. 

Can I skip the queues?

You must get your Copenhagen Card scanned at each attraction. 
In Tivoli, you can use fast track entry. 

Purchase

Where can I collect my Copenhagen Card with my voucher?
  • Tours & Tickets, Copenhagen Central Station
  • Copenhagen Visitor Service, Vesterbrogade 4b
  • Tivoli Box Office, Vesterbrogade 3

Need more information? 
 

If I order online how do I receive my Copenhagen Card?

You can easily preorder online and choose to collect your card in Copenhagen at one of our three central pick-up points with a voucher. 
You can also choose a digital card or have the physical card sent to your home address. Please be aware of a delivery fee. Check out Collect & Ship for more information. 
 

How much does a Copenhagen Card cost?

Copenhagen Card exists in different types depending on the duration. Check out the green box on each page for full details of the latest prices.
Note: The longer the duration, the better value. 
 

I haven’t received my order confirmation and voucher?

Please write an email to copenhagencard@woco.dk and we will resent your order confirmation. 

If I have bought my Copenhagen Card online and chosen to collect the card(s), can I then redeeem my voucher number in the App?

No, you will have to purchase a digital Copenhagen Card to redeem it within the App. A voucher number is not the same as a reference number. 

Can I collect an order if my name is not on the voucher, or if I paid with a different card and the cardholder is not present?

Yes, you can. You will need the order confirmation email with the attached voucher and the unique order reference number to pick up the cards in one of the redemption centers. 

How do I get a digital Copenhagen Card on the website?

If you have an iOS or Android Smartphone and would like to purchase a Digital Copenhagen Card, then you can select the Digital Copenhagen Card option at payment checkout. We will then e-mail your order confirmation with links to our free Copenhagen Card app to download. 

Note that if you order several cards in one order, you will receive all the cards on one phone. You are able to transfer one card to another device once. If you stay in a group and you go to attractions together then it won’t be a problem to have all the cards in one phone

Transport

Does the Copenhagen Card include transport to and from the airport?

Yes, it does. Copenhagen Card covers all public transportation forms from/to Copenhagen Airport. You get free unlimited public transport in the Copenhagen region (zone 1-99), which includes Copenhagen Airport (zone 4). However, please note that the usual pick-up point at Copenhagen Airport is currently closed due to COVID-19, so you will only be able to use the Copenhagen Card for free transportation from the airport if you have the digital card or if you get the card shipped to your home address. 

With Copenhagen Card you can use Metro, red S-trains, Regional trains (coast line to Elsinore and train to Roskilde), buses, and harbour buses. 

See map here. 

Does the Copenhagen Card include public transportation to Malmö (Sweden)?

No, Copenhagen Card covers public transportation in the entire Copenhagen region (zone 1-99). Malmö is not part of the Copenhagen region and is not covered by the Copenhagen Card.
See map here. 

Does the Copenhagen Card include public transportation to Elsinore (Helsingør) and Roskilde?

Yes, the Copenhagen Card includes unlimited public transportation in the entire Copenhagen region (zone 1-99), which includes trains to Roskilde and Elsinore. 
See map here.

Validity

How do I activate my card?

You must write start date and time on the card with a pen before going on any public transportation or before entering an attraction. The card is not valid before you have supplied it with start date and time. The card is activated the first time it is scanned. 

How long is the Copenhagen Card valid for?

After activating the card, the card is valid for 24, 48, 72, 96 or 120 hours, depending on which type of card you purchased.

Is the Copenhagen Card valid for 24 hours or 1 day?

A 24-hour Copenhagen Card is valid for 24 hours from the date and time you write on the card. I.e. if you write 14:00, it will be valid until 13:59 the next day. Remember to fill in the time you start using it on the card correctly: DD.MM.YY - XX:XX. 

Note that the card is first activated when it is scanned at an attraction. 

Copenhagen Card app

How do I activate my digital card?

Go to “My cards” or push the green QR logo, after which you will see your Copenhagen Card. Simply push the activate button and swipe “activate”. Note that as soon as you have activated your card, it can’t be undone.  

I am trying to redeem my card, but it says it has already been redeemed?

You have probably already redeemed your card(s). Please go to “My cards” or push the green QR logo, after which you will see your Copenhagen Card.

I can't buy a Copenhagen Card in the app

Check the following: 

  • Do you have internet access?
  • Do you have the latest version of the Copenhagen Card app and phone sofware
  • Close and restart the app
  • It's not all credit cards we accept - we acccept VISA, Mastercard and Maestro. Try another card and see if it works.
  • If you are still experiencing problems. Try to buy a digital Copenhagen Card via our website www.copenhagencard.com

 

When I try to redeem my card it says that it is already redeemed
  • Try to go to “Explore City Guide” >” Menu” >” My cards” – The card could already be stored in the App.
When I try to redeem my card it says "Something went wrong"

Sometimes, the digital card won't redeem. Here are some things to try: 

  • Do you have internet access?
  • Have you written the order reference correctly? Check if you have written the right numbers and letters. Sometimes a 0 can look like an O etc.
  • Check your order confirmation. Are you sure that you have booked a digital card and not a physical card? In the digital card’s order confirmation, it says;” To activate your Digital Copenhagen Card, you just need to go to "My cards" in the App and tap the "Activate" button…” If you have bought a physical card, then you will get the option to download a voucher. Note that, If you have bought a physical and not a digital card it is not possible to redeem the voucher number.
  • Check if you have the latest version of the Copenhagen Card App and phone sofware
  • Close and restart the App

If none of the hacks above work please search help at a redemption location or contact support. Sales points are not authorized to provide support regarding the App.

I can't transfer my Copenhagen Card to another phone
  • If you want to transfer a card to a friend, you can only do it once. .  
  • If you stay in a group and you go to attractions together then it won’t be a problem to have multiple cards on one phone
  • To transfer, go to “My cards”, tap “Transfer card” and follow the instructions below. After that, your friend goes to “Menu” in his/hers App and go to “receive card”. Then a QR code will Appear. Scan the QR code and confirm the transfer

1. Transfer Card

1. Transfer card

2. Scan card

2. Scan card

3. Friend: Receive card

Receive card

 

I have bought all the cards in one order, can I keep all the cards on one phone?

Yes, it is no problem if you’re travelling in a group and you don't separate. If you are planning on separating on your trip and you have already purchased the cards, you can transfer one card at a time to another smartphone. 

NB! You can transfer a card one time only. 

I accidently activated my card. What should I do?

Dont worry. Please contact our support team via copenhagencard@woco.dk and give us your reference number and the number of the activated card. We will help you cancel the card. 

When is the digital card activated?

As soon as you push the button "Activate card" and swipe activate. You do not activate your card when you redeem you order number. 

 

How do I buy a digital Copenhagen Card in the app?

Step 1: Download the free Copenhagen Card app for either your Android or iOS smartphone in your App Store or Google Play. Please note to search on the "Copenhagen Card" in the App Store. 

 Copenhagen Card app store

Copenhagen Card google play

Step 2: Select ‘BUY COPENHAGEN CARD’ in the Menu within the app. And follow the on-screen instructions. Note that if you order several cards in one order, you will receive all the cards on one phone. You are able to transfer one card to another device once. If you stay in a group and you go to attractions together then it won’t be a problem to have all the cards in one phone.

Step 3: Once you have bought your Digital Copenhagen Card it will be stored within the app - Press the "QR code logo" to access your Digital Copenhagen Card. You can also find the card(s) by going to "Menu" > "My cards". 

Step 4: You manually activate your card by tapping the "Activate Card". Once you have activated your Digital Copenhagen Card you don't need internet access to use your card. You can use the card in flight mode. Scan your Digital Copenhagen Card’s QR code at each attraction and show it upon request by the transport authorities.

If you experience any app issues please search help at a redemption location or contact support. Sales points are not authorized to provide support regarding the app.

Others

How many people can I bring with me on one Copenhagen Card?

A Copenhagen Card is valid for one person only. You can, however, bring up to two children between the ages of 0-9 years old free with you on one adult card.

I am handicapped and need an attendant. What should I do?

A disabled adult who has a Copenhagen Card for an adult can free of charge bring an attendant (adult or child). 
A handicapped child (10-15 years old) who has a Copenhagen Card for a child can free of charge bring an attendant (adult or child). 

In both cases, it applies to the included museums and attractions as well as public transport.

Remember to bring Handicap ID, or documents in English explaining the need of having an attendant. 

What if I lose my Copenhagen Card?

If you lose your card, you can get a free replacement card once only if you have pre-ordered online via www.copenhagencard.com. Go to Copenhagen Visitor Service at Vesterbrogade 4b and present your order confirmation. The lost card will be hotlisted and invalidated.

I am not allowed to bring my luggage to a museum. What should I do?

Some attractions and museums do not allow luggage. LuggageHero and several other services help you store your bags, so you can use your day of departure exploring the city's attractions without dragging your luggage along.