FAQ

Frequently Asked Questions

Here you can find the answers to our frequently asked questions. We advise you to click Ctrl + F on your keyboard and search for your question - it'll make it easier for you to find the answers you're looking for. 

You are welcome to contact us either on Facebook Messenger, use the chat function here on the site or contact us at copenhagencard@woco.dk. If you contact us regarding an existing order, please provide us with your order reference for a faster expedition. 

We answer Monday-Friday 9 am - 3.30 pm.

Should you experience any issues during the weekend, please visit Copenhagen Visitor Service at Vesterbrogade 4b.
Find their opening hours here.

 

Benefits

How much money can I save with a Copenhagen Card?

The more attractions you visit, the more money you save. To get an idea about how much you can save, mark your favourite attractions with a heart and let the calculator estimate your savings. And remember: the longer the duration of the card, the better value you get! 

Get more info here. 

 

How does the Copenhagen Card work?

The Copenhagen Card is your all-inclusive city pass allowing you free access to 89 museums and attractions in and around Copenhagen. Show your activated card at the entrance, get it scanned, and enter.
Additionally, the card provides free public transport by bus, train, and metro. No need to scan the card - just be prepared to show your activated card to the ticket inspector upon request.

What are the main benefits of a Copenhagen Card?

The Copenhagen Card provides free admission to 89 museums and attractions in and around Copenhagen and free public transport by bus, train, and metro.
Preorder your Copenhagen Card online or via the app, CPH Card, to avoid worrying about entry prices, travel zones, and tickets.
Each physical Copenhagen Card comes with a free guidebook. If you purchase a digital Copenhagen Card, you can find the same information in the app.

Attractions

How many attractions can I visit per day?

You can visit as many attractions in a day as you can possibly manage with a Copenhagen Card. There is no limit. However, please note that the Copenhagen Card entitles the cardholder to one visit per attraction regardless of the card type. I.e., re-visits are not possible.

Which attractions are included in the Copenhagen Card?

The Copenhagen Card provides access to 89 top attractions such as Tivoli Gardens, Canal Tours Copenhagen, The Round Tower, Rosenborg Castle, Copenhagen Zoo, and much more. You can find the complete list of attractions included in the Copenhagen Card here.

Please note that the list of attractions included in the card is updated every year on April 1. Meaning some attractions might disappear while others are added.

Can I visit the same attraction several times with a Copenhagen Card?

No, you cannot visit the same attraction several times. The cardholder is entitled to one visit per attraction regardless of the card type. I.e., re-visits are not possible.

Can I skip the queue with a Copenhagen Card?

No, you cannot skip the queues. You must get your Copenhagen Card scanned at each attraction.
However, at Tivoli Gardens, you can use the fast track entry.

How do I pre-book my visit with a Copenhagen Card?

Most attractions cannot be pre-booked. Only a few, such as Rosenborg Castle and Our Saviour's Church, require a pre-booking due to limited capacity.

You can find a guide on how to pre-book tickets with your Copenhagen Card, if necessary, in the individual descriptions of the attractions. This is of course free of charge.

Can I enter an attraction right before my card expires or should I be out at the time of expiry?

You are welcome to enter an attraction when your card is just about to expire and stay for as long as you please.

Purchase

Where can I collect my Copenhagen Card with my voucher?

You can redeem your voucher at four different locations:

  • Copenhagen Airport, Service information, terminal 3 (arrival hall)
  • Copenhagen Visitor Service, Vesterbrogade 4b
  • Tivoli Box Office, Vesterbrogade 3
  • Tours and Tickets, Copenhagen Central Station

You can find their addesses and opening hours here. 
 

If I order online, how do I receive my Copenhagen Card?

You can easily preorder both digital and physical cards online.

  • You can redeem the digital cards in our app, CPH Card, by entering your order reference and email.
  • If you have chosen a physical card, you will have a voucher sent to you for redemption. For example, you can redeem your voucher at Copenhagen Airport and start using your cards right away to get to the city centre. Check out Collect & Ship for more information. 
I haven’t received my order confirmation and voucher?

Please write an email to copenhagencard@woco.dk, and we will resend your order confirmation. 

I purchased a physical card but would rather have a digital card. Can I have it converted?

No, you will have to purchase a digital Copenhagen Card to redeem it within the app. The order reference provided for the physical card cannot be redeemed in the app.

Can I collect an order if my name is not on the voucher?

Yes, you can. You will need the order confirmation with the attached voucher and the unique order reference number to pick up the cards in one of the redemption centres. 

Can I bring my children for free on a Copenhagen Card?

Yes, each adult carrying a Copenhagen Card ADULT can, free of charge, bring up to two children between the ages of 0-11. This includes both attractions and public transport.

However, please note that children between the ages of 3-11 must obtain a free Copenhagen Card KIDS (max. two per adult). Children between 12-15 must get a Copenhagen Card JUNIOR.

Can I get the card both in a physical and a digital version to be on the safe side?

No, you must choose between getting a digital or a physical card. Please note that Wi-Fi is only necessary when redeeming and activating the digital card. After that, the card works even with the phone on flight mode.

I have more than two children between the ages of 0-11 with me. What do I do?

An adult with a Copenhagen Card can bring up to two children between the ages of 0-11 free of charge. Those between 0-2 do not need their own card, while those between 3-11 must have a Copenhagen Card KIDS.

If you have more than two children between the ages of 0-11, the remaining children must purchase a Copenhagen Card JUNIOR.

I forgot to add kids cards. What do I do?

If you forgot to add Kids' Cards while purchasing for yourself online you cannot add them afterwards. Instead you have to go to the Airport Service Center in T3 in the Airport or the Copenhagen Visitor Center in the city. In both places you can get kids cards free of charge when you have already bought adult cards.

Transport

Does the Copenhagen Card include transport to and from the airport?

Yes, it does. Copenhagen Card covers all public transportation forms from/to Copenhagen Airport. You get free unlimited public transport in the Copenhagen region (zone 1-99), which includes Copenhagen Airport (zone 4). 

With the Copenhagen Card you can use metro, red S-trains, regional trains (coast line to Elsinore/Helsingør and train to Roskilde), buses, and harbour buses. 

See map here. 

Does the Copenhagen Card include public transportation to Malmö (Sweden)?

No, Copenhagen Card covers public transportation in the entire Copenhagen region (zone 1-99). Malmö is not part of the Copenhagen region and is not covered by the Copenhagen Card.
See map here. 

Does the Copenhagen Card include public transportation to Elsinore (Helsingør) and Roskilde?

Yes, the Copenhagen Card includes unlimited public transportation in the entire Copenhagen region (zone 1-99), which includes trains to Roskilde and Elsinore. 
See map here.

Does my card need to be valid during the entire journey or just when I onboard?

It is important that your Copenhagen Card is valid throughout the entire journey, whether travelling by bus, train, harbour bus, or metro. It is your responsibility to make sure that the card is valid and does not expire mid-journey.

Do I need to scan my card or get a ticket before getting onboard?

No. Simply make sure you have an activated and valid Copenhagen Card and keep it on you throughout the entire journey. You must show your Copenhagen Card upon request by a ticket inspector.

Activation & Validity

How do I activate my physical card?

When you are ready to start exploring, use a pen to write the starting date (dd.mm.yyyy) and time (xx:xx) on the front of the card. You are now ready to use the card!

How do I activate my digital card?

Buy your card via our app and activate it easily with a simple click. Go to “My cards” or push the green QR-logo, after which you will see your Copenhagen Card. Push the activate button and swipe “activate”. Note that it can't be undone as soon as you have activated your card.

If you have bought your digital card via our website, you must first enter the order reference received in your order confirmation and your email to redeem the card in the app. Then, you are ready to activate it.

How long is the Copenhagen Card valid for?

After activating the card, the card is valid for exactly 24, 48, 72, 96, or 120 hours, depending on which type of card you purchased. If you activate a 24-hour card at 10 am on a Tuesday, it expires at 9:59 am the next day.

I accidently activated my card. What should I do?

Dont worry. Please contact our support team at copenhagencard@woco.dk and give us your reference number and the number of the activated card. We will help you cancel the card. 

When should I activate my card?

You should not activate the card before you are ready to explore Copenhagen. Do it 5-10 minutes before onboarding public transportation for the first time or before entering the first attraction.

 

Can I buy my card in advance or will it be activated when I buy it?

Yes, you can buy the card whenever. Just make sure not to activate it before you are in Copenhagen and ready to explore.

General questions

How many people am I allowed to bring on a Copenhagen Card?

A Copenhagen Card is valid for one person only. An adult holding a Copenhagen Card can, however, bring up to two children between the ages of 0-11 free of charge. Please note that children between the ages of 3-11 must obtain a Copenhagen Card KIDS (max. two per adult). These are free when buying an adult Copenhagen Card.

I have a disability and need to bring an attendant. Can I do so?

A disabled individual (adult or junior) holding a Copenhagen Card can bring an attendant (adult or junior) free of charge. The Copenhagen Card provides free access to the included attractions and public transport for both.

There is no need to provide a handicap ID when ordering the Copenhagen Card. However, the disabled individual must bring their handicap ID (in English) or legal documents explaining the need of bringing an attendant and must be prepared to show it upon request.

What if I lose my Copenhagen Card?

If you lose your card, you can get a free replacement card once only if you have pre-ordered online via www.copenhagencard.com. Go to Copenhagen Visitor Service at Vesterbrogade 4b and present your order confirmation. The lost card will be hotlisted and invalidated.

I am not allowed to bring my luggage to a museum. What should I do?

Some attractions and museums do not allow luggage. LuggageHero and several other services help you store your bags, so you can use your day of departure exploring the city's attractions without dragging your luggage along. 
 

When does an unused Copenhagen Card expire?
  • If you have bought a digital Copenhagen Card, the card automatically expires one year from the date of purchase.
  • If you have bought a physical Copenhagen Card, an expiry date is written on the front of the card.

As per our terms and conditions, should you not have the possibility to redeem your card(s) within the given period, we offer a full refund within six months from the date of the purchase. If your Copenhagen Card is about to expire and you do not have the possibility to redeem the card, nor can you claim a full refund due to the six months having passed, you can get your card exchanged for a new one with a longer expiration date once. It can be exchanged within two years from the date of the purchase. You can read more about our Terms & Conditions here.

Copenhagen Card app

I am trying to redeem my card, but it says it has already been redeemed?

You have probably already redeemed your card(s). Please go to “My cards” or push the green QR logo, after which you will see your Copenhagen Card.

How do I buy a digital Copenhagen Card in the app?

Step 1: Download the free Copenhagen Card app for Android or iOS in your App Store or Google Play. Please search for "Copenhagen Card".

 Copenhagen Card app store

Copenhagen Card google play

Step 2: Select ‘BUY COPENHAGEN CARD’ in the menu within the app and follow the on-screen instructions. Note that if you order several cards in one order, you will receive all the cards on one phone. You are able to transfer the cards to another device (you can only transfer a card once!).

Step 3: Once you have bought your digital Copenhagen Card it will be stored within the app. Press the "QR code logo" to access your digital Copenhagen Card. You can also find the card(s) by going to "Menu" --> "My cards".

Step 4: Activate your card by tapping the "Activate Card". Do not activate your card before you are ready to start using it. Once you have redeemed and activated your card, you no longer need internet access to use the app or your card. Scan your digital Copenhagen Card’s QR code at each attraction and show it upon request by the transport authorities.

If you experience any issues with the app, we encourage you to seek help at one of the redemption sites or contact our support. Sales points are not authorised to provide support regarding the app.

I have bought several Copenhagen Cards in one order, how do I find them in the app?

You can find your Copenhagen Cards by clicking on "My Cards". The Copenhagen Cards are placed here on a horizontal list. By swiping your finger to the left, you will find the cards.

Do I need an internet connection to use my digital Copenhagen Card?

You only need an internet connection when redeeming and activating your Copenhagen Card. Hereafter, you can put the phone on flight mode.

I cannot buy a Copenhagen Card in the app

If you are experiencing problems buying a Copenhagen Card directly in the app, please check the following: 

  • Do you have internet access?
  • Do you have the latest version of the Copenhagen Card app and the phone software
  • Close and restart the app
  • Not all credit cards are accepted, only VISA, Mastercard and Maestro. Try another card and see if it works.
  • If you are still experiencing problems, try to buy a digital Copenhagen Card via our website www.copenhagencard.com

 

When I try to redeem my card it says "Something went wrong"

If you cannot redeem your digital Copenhagen Card, try one of the following:

  • Check your internet access
  • Check if you have written your order reference correctly. Sometimes, a 0 can look like an O, or an L can look like an I.
  • Check your order confirmation to make sure you purchased a digital card and not a physical card. In the order confirmation for the digital card, it writes: ”To activate your Digital Copenhagen Card, you need to go to "My cards" in the app and tap the "Activate" button…”. In the order confirmation for the physical card, you are given the option to download a voucher. Note that, If you have bought a physical and not a digital card you cannot redeem the order in the app.
  • Check if you have the latest version of the app and phone software.
  • Close and restart the app.

If none of the above hacks works, we encourage you to seek help at one of the redemption sites or contact our support. Sales points are not authorised to provide support regarding the app.

How do I transfer a digital Copenhagen Card to another phone?
  • If you want to transfer a card to your travel companion, please note that a card can only be transferred once.

  • If you are part of a smaller group and plan to stay together throughout your stay, it won’t be a problem to have multiple cards on one phone.

  • To transfer, go to “My cards”, tap “Transfer card”, and follow the instructions below. After that, your friend must go to “Menu” in their app and click on “Receive card”. Now, a QR code will appear. Scan the QR code and confirm the transfer.

1. Transfer Card

1. Transfer card

2. Scan card

2. Scan card

3. Friend: Receive card

Receive card

 

I have bought all the cards in one order. Can I keep all the cards on one phone?

If you plan on staying together with your travel companions throughout the whole trip, it is no problem having all the cards on one phone. You can find your Copenhagen Cards by clicking on "My Cards". The Copenhagen Cards are placed here on a horizontal list. Swipe your finger to the left to find the remaining cards.

If you are planning on splitting up during your trip and have redeemed all your cards on one phone, you can transfer the cards to another smartphone. Please note, that you can only transfer a card once!