Here you find answers to our frequently asked questions.
You are welcome to contact us on Facebook or at email@example.com in case you have any further questions. Should your question be about an existing order, please provide us with your booking reference. We strive to answer you within few workdays.
Should you experience any issues during the weekend, please visit Copenhagen Visitor Service at Vesterbrogade 4b.
You can find their opening hours here.
The more attractions you visit the more you save. To get an idea of how much you could save, try to create your own attraction list and see your possible saving.
Yes, you can free of charge bring up to two kids under the age of 10 per paying adult. That goes for attractions and public transport.
Children between the age of 10 to 15 years old must get a children Copenhagen Card.
Copenhagen Card is your all-inclusive city pass where you get free admission to museums and attractions and free public transportation. Show the valid card at the entrance or ticket office of any attraction. They will scan your card and give you entrance at no further costs. Show your valid card to the transportation authority upon request when using public transportation.
Copenhagen Card gives you free admission to more than 80 museums and attractions in the entire Copenhagen region together with free public transportation.
Preorder your Copenhagen Card online and you don’t have to worry about ticket prices and travel zones as everything is already prepaid.
Each Copenhagen Card comes with a free guidebook.
Copenhagen Card also entitles you to a range of discounts at restaurants and sightseeing tours.
With a Copenhagen Card, there is no limit to how many different attractions you can visit in one day. You’re welcome to use your card for entry at as many attractions as you can possibly fit into your day.
The Copenhagen Card entitles the holder to one visit per attractions despite card type. Re-visit is not possible.
Copenhagen Card gives you free admission to more than 80 top attractions including Tivoli, Canal Tours Copenhagen, The Round Tower, Rosenborg Castle, Experimentarium and many more. Check out the complete list of attractions you can visit for free with a Copenhagen Card.
Please be aware that the list of attractions that are included in Copenhagen Card is updated every year on April the 1st. This means for example that the National Aquarium ("Den Blå Planet") is not included after April the 1st of 2021.
The card entitles the holder to one visit per attractions despite card type.
Re-visit is not possible.
You must get your Copenhagen Card scanned at each attraction.
In Tivoli, you can use fast track entry.
- Copenhagen Airport, Service information, terminal 3 (arrival hall)
- Copenhagen Visitor Service, Vesterbrogade 4b
- Tivoli Box Office, Vesterbrogade 3
- Tours and Tickets, Copenhagen Central Station
You can easily preorder online and choose to collect your card in Copenhagen with a voucher. You can e.g. collect your card at Copenhagen Airport and start using it right away to get to the city center.
You can also choose a digital card or have the physical card sent to your home address. Please be aware of a delivery fee. Check out Collect & Ship for more information.
Copenhagen Card exists in different types depending on the duration. Check out the green box on each page for full details of the latest prices.
Note: The longer the duration, the better value.
Please write an email to firstname.lastname@example.org and we will resent your order confirmation.
No, you will have to purchase a digital Copenhagen Card to redeem it within the app. A voucher number is not the same as a reference number.
Yes, you can. You will need the order confirmation email with the attached voucher and the unique order reference number to pick up the cards in one of the redemption centers.
If you have an iOS or Android Smartphone and would like to purchase a Digital Copenhagen Card, then you can select the Digital Copenhagen Card option at payment checkout. We will then e-mail your order confirmation with links to our free Copenhagen Card app to download.
Note that if you order several cards in one order, you will receive all the cards on one phone. You are able to transfer one card to another device once. If you stay in a group and you go to attractions together then it won’t be a problem to have all the cards in one phone
Yes, it does. Copenhagen Card covers all public transportation forms from/to Copenhagen Airport. You get free unlimited public transport in the Copenhagen region (zone 1-99), which includes Copenhagen Airport (zone 4).
With the Copenhagen Card you can use metro, red S-trains, regional trains (coast line to Elsinore/Helsingør and train to Roskilde), buses, and harbour buses.
No, Copenhagen Card covers public transportation in the entire Copenhagen region (zone 1-99). Malmö is not part of the Copenhagen region and is not covered by the Copenhagen Card.
See map here.
Yes, the Copenhagen Card includes unlimited public transportation in the entire Copenhagen region (zone 1-99), which includes trains to Roskilde and Elsinore.
See map here.
You must write start date and time on the card with a pen before going on any public transportation or before entering an attraction. The card is not valid before you have supplied it with start date and time. The card is activated the first time it is scanned.
After activating the card, the card is valid for 24, 48, 72, 96 or 120 hours, depending on which type of card you purchased.
A 24-hour Copenhagen Card is valid for 24 hours from the date and time you write on the card. I.e. if you write 14:00, it will be valid until 13:59 the next day. Remember to fill in the time you start using it on the card correctly: DD.MM.YY - XX:XX.
Note that the card is first activated when it is scanned at an attraction.
Copenhagen Card app
Go to “My cards” or push the green QR logo, after which you will see your Copenhagen Card. Simply push the activate button and swipe “activate”. Note that as soon as you have activated your card, it can’t be undone.
You have probably already redeemed your card(s). Please go to “My cards” or push the green QR logo, after which you will see your Copenhagen Card.
Dont worry. Please contact our support team via email@example.com and give us your reference number and the number of the activated card. We will help you cancel the card.
As soon as you push the button "Activate card" and swipe activate. You do not activate your card when you redeem you order number.
Step 1: Download the free Copenhagen Card app for either your Android or iOS smartphone in your App Store or Google Play. Please note to search on the "Copenhagen Card" in the App Store.
Step 2: Select ‘BUY COPENHAGEN CARD’ in the Menu within the app. And follow the on-screen instructions. Note that if you order several cards in one order, you will receive all the cards on one phone. You are able to transfer one card to another device once. If you stay in a group and you go to attractions together then it won’t be a problem to have all the cards in one phone.
Step 3: Once you have bought your Digital Copenhagen Card it will be stored within the app - Press the "QR code logo" to access your Digital Copenhagen Card. You can also find the card(s) by going to "Menu" > "My cards".
Step 4: You manually activate your card by tapping the "Activate Card". Once you have activated your Digital Copenhagen Card you don't need internet access to use your card. You can use the card in flight mode. Scan your Digital Copenhagen Card’s QR code at each attraction and show it upon request by the transport authorities.
If you experience any app issues please search help at a redemption location or contact support. Sales points are not authorized to provide support regarding the app.
You can find your Copenhagen Cards by clicking on "My Cards". The Copenhagen Cards are placed here on a horizontal list. By swiping your finger to the left, you will find the cards.
Check the following:
- Do you have internet access?
- Do you have the latest version of the Copenhagen Card app and phone sofware
- Close and restart the app
- It's not all credit cards we accept - we acccept VISA, Mastercard and Maestro. Try another card and see if it works.
- If you are still experiencing problems. Try to buy a digital Copenhagen Card via our website www.copenhagencard.com
Sometimes, the digital card won't redeem. Here are some things to try:
- Do you have internet access?
- Have you written the order reference correctly? Check if you have written the right numbers and letters. Sometimes a 0 can look like an O etc.
- Check your order confirmation. Are you sure that you have booked a digital card and not a physical card? In the digital card’s order confirmation, it says;” To activate your Digital Copenhagen Card, you just need to go to "My cards" in the App and tap the "Activate" button…” If you have bought a physical card, then you will get the option to download a voucher. Note that, If you have bought a physical and not a digital card it is not possible to redeem the voucher number.
- Check if you have the latest version of the Copenhagen Card App and phone sofware
- Close and restart the App
If none of the hacks above work please search help at a redemption location or contact support. Sales points are not authorized to provide support regarding the App.
- If you want to transfer a card to a friend, you can only do it once.
- If you stay in a group and you go to attractions together then it won’t be a problem to have multiple cards on one phone.
- To transfer, go to “My cards”, tap “Transfer card” and follow the instructions below. After that, your friend goes to “Menu” in his/hers App and go to “receive card”. Then a QR code will Appear. Scan the QR code and confirm the transfer.
1. Transfer Card
2. Scan card
3. Friend: Receive card
Yes, it is no problem if you’re travelling in a group and you don't separate. If you are planning on separating on your trip and you have already purchased the cards, you can transfer one card at a time to another smartphone.
NB! You can transfer a card one time only.
A Copenhagen Card is valid for one person only. You can, however, bring up to two children between the ages of 0-9 years old free with you on one adult card.
For disabled adults and children, it is possible to bring an attendant free of charge IF the disabled individual cannot get around on their own due to the disability.
- A disabled adult must buy a regular adult Copenhagen Card and can thus bring an attendant free of charge (adult or child).
- A disabled child must buy a regular children’s Copenhagen Card and can thus bring an attendant free of charge (adult or child).
In both cases, the attendant can follow the disabled individual for free at all the included museums and attractions as well as public transport.
There is no need to provide Handicap ID when ordering the Copenhagen Card. However, the disabled individual must bring his/her Handicap ID (in English) and be prepared to show it at attractions, museums, and on public transportation upon request. It is up to the individual attractions to assess whether the disabled individual meets the requirements.
If you lose your card, you can get a free replacement card once only if you have pre-ordered online via www.copenhagencard.com. Go to Copenhagen Visitor Service at Vesterbrogade 4b and present your order confirmation. The lost card will be hotlisted and invalidated.