Once your order is made successfully you will receive an order confirmation email issued by Copenhagen Card. It is the customer’s responsibility to inform Wonderful Copenhagen if they do not receive a confirmation email. This can be done via 

Once the order is confirmed, customers agree to the following conditions:

Your order is placed with Wonderful Copenhagen and on confirmation of your order, you are entering into a contract with us. Unless otherwise stated, your credit card will be debited the total amount including service and postage at the time of ordering.

You can choose to receive the cards at home, or to collect them upon arrival. You can collect the card on presentation of your voucher, which can be found in your order confirmation e-mail. You can collect your card at Service Information in Copenhagen Airport (terminal 3), at Tivoli Box Office at Vesterbrogade 3, at Copenhagen Info at Copenhagen Central Station or at the Copenhagen Visitor Service, Vesterbrogade 4 in the centre of Copenhagen (opposite the main entrance to Tivoli Gardens and very close to the main train station). See opening hours.

You can also choose to get a digital Copenhagen Card on your smartphone. The card can be purchased directly in the Copenhagen Card app, or you can preorder at 

If you have chosen to have the card sent to you, it will not be valid until you activate it, which means that you can use it at a later date within the validity period, should your visit to Copenhagen be cancelled.

If a card is lost or stolen, Wonderful Copenhagen offers a free replacement card once only to customers who bought their card online via Replacement cards cannot be offered for Copenhagen Cards purchased on a site other than Replacement cards can be obtained from Copenhagen Visitor Service, Vesterbrogade 4B – upon presentation of the order confirmation. 

Wonderful Copenhagen does not offer refunds or compensation on digital cards if your smartphone runs out of battery or somehow stops working. 

If your Copenhagen Card is about to expire and you do not have the possibility to redeem the card, you can get your card exchanged to a new one with a longer expiration date. In this case please contact Copenhagen Card on
It can be exchanged within two years from the date of the purchase.

Should you not have the possibility to redeem the card within the given period, the card can be reimbursed within six months from the date of the purchase. 

Wonderful Copenhagen does not offer refunds on redeemed vouchers. 

Please be aware that it is only possible to return and exchange unredeemed cards and vouchers bought on our website If your purchase is made at one of our sales points, please contact the sales point directly. 

Please note that the opening hours for attractions may change depending on the season. Please see the attraction’s website for opening hours and dates. Many attractions are closed on Mondays and on public holidays.

The card entitles the holder to one visit per attractions despite card type.
Re-visit is not possible. 

Your Copenhagen Card is valid only when you have:

  • Written the first day of validity on the card
  • Written the start time (first full hour) on the card

Write the date and first full hour on the card at the first attraction or before you get on the bus, train or Metro. The card is activated the first time it is scanned at an attraction. You must always keep your Copenhagen Card on you when traveling and be ready to show your card on demand or when getting on a bus. Wonderful Copenhagen cannot be held responsible if the cardholder enters the date or time incorrectly. Please make sure that the date and time are written correctly on the card. A card with crossed out, corrected or illegible data is not valid and can no longer be used. You can use your card as often as you like during its time of validity. You can visit each attraction one time - no matter what card type. 

Didn’t receive the confirmation email?

Check your spam folder.
If you do not receive your confirmation email in your inbox or your spam folder within a few hours, please contact


A disabled adult who has a Copenhagen Card for an adult can free of charge bring an attendant (adult or child). 
A handicapped child (10-15 years old) who has a Copenhagen Card for a child can free of charge bring an attendant (adult or child). 

In both cases, it applies to the included museums and attractions as well as public transport.

Remember to bring Handicap ID, or documents in English explaining the need of having an attendant.