Customer Service
Let's get you going
We all need a little help once in a while.
If you find yourself in need of assistance with your COPENHAGEN CARD you can get help in the Airport, in the City, and Online.
If you need help purchasing the online card, you can go yo our sales point at the Tivoli Box-Office or one of our service points below. The service points can also help you with general questions, assist you in buying and activating card, download app, plan routes, and much more.
Online Customer Service
You are welcome to contact us either on Facebook Messenger, use the chat function here on the site or contact us at [email protected]. If you contact us regarding an existing order, please provide us with your order reference for a faster expedition.
We answer Monday-Friday 9 am - 3.30 pm.
Copenhagen Visitor Service
In September the Copenhagen Visitor Service is ready to help Monday - Friday between 09:00-16:00 and Saturday and Sunday 10:00-16:00. Here you can get help to download the app, redeem your card and card activation. You can see all opening times here.
You can find the visitor service here:
Copenhagen Visitor Service
Vesterbrogade 4B
1620 Copenhagen V
The tourist information is located right across the street from Tivoli Gardens.
Copenhagen Airport
You can get help from the Airport Service Desk every day between 06:00 and 22:30. You'll find the Airport Service in T3 right after you pass through customs.
The Airport information can help you buy a card, redeem and activate you card.
F.A.Q.
Please go to “My cards” or push the green QR logo, where you will find your Copenhagen Card.
If that does not work please don't hesitate to contact us at [email protected]. Please note that you can only hold the card on one device.