Sales points


Let's get you going

We all need a little help once in a while. If you find yourself in need of assistance with your Copenhagen Card please go to the Copenhagen Visitor Service in central Copenhagen. The Visitor Center can help with almost any issue. If you need assistance upon arrival to Copenhagen you can also get help on how to buy your card from the Airport.

On the map below you can see all our points of sale. You can buy your digital Copenhagen Card from each of these sales points.

Copenhagen Visitor Service

The Copenhagen Tourist Service is ready to help  Mon - Friday between 09:00 - 16:00 and Saturday and Sunday 09:00-15:00. Here you can get help to download the app, redeem your card and card activation. You can see all opening times here.

You can find the visitor service here:

Copenhagen Visitor Service
Vesterbrogade 4B
1620 Copenhagen V

The tourist information is located right across the street from Tivoli Gardens.

Get your digital card in the Airport

You can buy a digital Copenhagen Card from the Airport Service Desk every day between 06:00 and 22:30. You'll find the Airport Service in T3 right after you pass through customs.

The Airport information can help you buy a card, redeem and activate you card.

Copenhagen Airport Service Information (Terminal 3)

Terminal 3, Copenhagen Airport, 2770 Kastrup

Copenhagen Visitor Service

Vesterbrogade 4B, 1620 København V

Tours and Tickets - Copenhagen

Copenhagen Central Station, Bernstoffsgade 16, 1577 København

Tivoli Box Office

Vesterbrogade 3, 1620 Copenhagen


I am trying to redeem my card but it says it has already been redeemed?
I cannot buy a Copenhagen Card in the app?
"Something went wrong"
How do I transfer cards?
Can I keep multiple cards on one phone?
Can my phone be in "flight mode" to save international data?
I am trying to redeem my card but it says it has already been redeemed?

Please check whether you have already redeemed your card(s). Please go to “My cards” or push the green QR logo, after which you will see your Copenhagen Card.

Otherwise please don't hesitate to contact us.