If you are experiencing problems buying a Copenhagen Card directly in the app, please check the following: 

• Do you have internet access?
• Do you have the latest version of the Copenhagen Card app and the phone software
• Close and restart the app
• Not all credit cards are accepted, only VISA, Mastercard, Maestro, and American Express. Please try another card and see if it works.
• If you are still experiencing app-problems, you can always get a Copenhagen Card via our website www.copenhagencard.com

If you cannot redeem your digital COPENHAGEN CARD, try one of the following:

• Check your internet access.
• Check if you have written your order reference correctly. Sometimes, a 0 can look like an O, or a L can look like an I.
• Check if you have the latest version of the app and phone software.
• Close and restart the app.

If none of the above hacks works, we encourage you to contact our support.

To transfer please follow these steps:

• Go to “My cards”
• Press “Transfer card” and follow the instructions.
• Your companion(s) must go to “Menu” in their app and press “Receive card”
• Then, a QR code will appear. Scan the QR code and confirm the transfer.

If you are part of a smaller group and plan to stay together throughout your stay, it won’t be a problem to have multiple cards on one phone.

If you want to transfer a card to your travel companion, please note that a card can only be transferred once.

If you plan on staying together with your travel companions throughout the whole trip, it is no problem having all the cards on one phone. You can find your COPENHAGEN CARDs by clicking on "My Cards". The COPENHAGEN CARDs are placed here on a horizontal list. Swipe your finger to the left to find the remaining cards.

If you are planning on splitting up during your trip and have redeemed all your cards on one phone, you can transfer the cards to another smartphone. Please note, that you can only transfer a card once!

Yes. You do only need internet when you redeem the card and when you activate it. We recommend that you use WiFi from your hotel/host for doing this.

As soon as your Copenhagen Card is activated you can turn on flight mode and use the app offline. You do not need internet for using the card on public transportation nor for visiting attractions.