If you're experiencing problems buying a Copenhagen Card directly in the app, please try the following: 

• Check if you have internet access?
• Check if you have the latest version of the Copenhagen Card app and is the phone fully updated?
• Close and restart the app
• Not all credit cards are accepted, only VISA, Mastercard, Maestro, and American Express. Please try another card and see if it works.
• If you are still experiencing issues, you can always get a Copenhagen Card via our website www.copenhagencard.com

If you cannot redeem your COPENHAGEN CARD, try the following tips:

• Check that you have access to the internet.
• Check if you have written your order reference correctly. Sometimes, a 0 can look like an O, or a L can look like an I.
• Check if you have the latest version of the app and that your phone is fully updated.
• Close and restart the app.

If none of the above hacks works, we encourage you to contact our support at [email protected] or stop by Visitor Service at Vesterbrogade 4B, 1620 Københaven V.

To transfer a card please follow these steps:

• Go to “My cards”
• Press “Transfer card” and follow the instructions.
• Your companion(s) must go to “Menu” in their app and press “Receive card”
• Then, a QR code will appear. Scan the QR code and confirm the transfer.

If you are part of a smaller group and plan to stay together throughout your stay, it won’t be a problem to have multiple cards on one phone.

If you want to transfer a card to your travel companion, please note that a card can only be transferred once.

Yes, you can hold several cards on one phone.

If you plan on staying together with your travel companions throughout the whole trip, it is no problem having all the cards on one phone. If you are planning on splitting up during your trip and have redeemed all your cards on one phone, you can transfer the cards to another smartphone. Please note, that you can only transfer a card once.

Yes. You only need internet/data when you redeem the card and when you activate it. 

As soon as your card is activated you can turn on flight mode and use the app offline.