GET A CARD ON YOUR SMARTPHONE
If you would like to access your Copenhagen Card on your smartphone, you can choose our digital card option when buying your card(s) on our website. You will then receive an email containing a reference number to redeem the digital card within the Copenhagen Card app. Your Digital Copenhagen Card contains a QR code that you will need to scan at each attraction and show upon request by the transport authorities.
Please note, if you purchase a Digital Copenhagen Card you can’t convert it into a physical Copenhagen Card and vice versa.
HOW DO I GET A DIGITAL COPENHAGEN CARD ON YOUR WEBSITE?
If you have an iOS or Android Smartphone and would like to purchase a Digital Copenhagen Card, then you can select the Digital Copenhagen Card option at payment checkout. We will then e-mail your order confirmation with links to our free Copenhagen Card app to download.
Note that if you order several cards in one order, you will receive all the cards on one phone. You are able to transfer one card to another device once. If you stay in a group and you go to attractions together then it won’t be a problem to have all the cards in one phone
HOW DO I BUY A DIGITAL COPENHAGEN CARD IN THE APP?
Step 1: Download the free Copenhagen Card app for either your Android or iOS smartphone in your App Store or Google Play. Please note to search on the "Copenhagen Card" in the App Store.
Step 2: Select ‘BUY COPENHAGEN CARD’ in the Menu within the app. And follow the on-screen instructions. Note that if you order several cards in one order, you will receive all the cards on one phone. You are able to transfer one card to another device once. If you stay in a group and you go to attractions together then it won’t be a problem to have all the cards in one phone
Step 3: Once you have bought your Digital Copenhagen Card it will be stored within the app - Press the "QR code logo" to access your Digital Copenhagen Card. You can also find the card(s) by going to "Menu" > "My cards".
Step 4: You manually activate your card by tapping the "Activate Card". Once you have activated your Digital Copenhagen Card you don't need internet access to use your card. You can use the card in flight mode. Scan your Digital Copenhagen Card’s QR code at each attraction and show it upon request by the transport authorities.
If you experience any app issues please search help at a redemption location or contact support. Sales points are not authorized to provide support regarding the app.
How it works
1. Download App on your phone
You can easily download your free Copenhagen Card App for iOS or Android, and get your digital Copenhagen Card(s) right away.
2. Buy or redeem
If you buy your Copenhagen Card directly on your smartphone, you only need to activate it in the App. If you have bought your digital card on our website, you can easily redeem it on your phone by entering the reference number, you received in your confirmation e-mail.
3. Activate and enjoy!
You must remember to swipe to activate the card before using the card. Scan your Digital Copenhagen Card’s QR code at each attraction and show it upon request by the transport authorities. Please note the card entitles to one visit per attraction.
See how the Copenhagen Card works here
Go to “My cards” or push the green QR logo, after which you will see your Copenhagen Card. Simply push the activate button and swipe “activate”. Note that as soon as you have activated your card, it can’t be undone.
No, you will have to purchase a digital Copenhagen Card to redeem it within the App. A voucher number is not the same as a reference number.
You have probably already redeemed your card(s). Please go to “My cards” or push the green QR logo, after which you will see your Copenhagen Card.