Collect and Ship

When you buy the card online you can either pick it up upon arrival on presentation of the voucher or have the card sent to your home address.

Collect

After pre-ordering a card online, you will receive a voucher by e-mail. Take the voucher to any of the four locations mentioned below to collect your card. It’s as simple as that.

Copenhagen Airport (Terminal 3)

Opening hours
May - October
November - April
Monday - Sunday
Monday - Sunday
5.10 - 23:00
6.10 - 23:00

Terminal 3, Copenhagen Airport
2770Kastrup
Denmark

Copenhagen Airport Tourist Information
55.628801683858, 12.648484921083

Copenhagen Visitor Service

Vesterbrogade 4B,
1620København V
Denmark

Opening hours
January - February
March - April
May - June
July - August
September
October - November
December
Dec 24 and 25
Jan 1 and 2
Mon - Sat
Sun
Mon - Sun
Mon - Sat
Sun
Mon - Fri
Sat - Sun
Mon - Sat
Sun
Mon - Sat
Sun
Mon - Sat
Sun
9:00 - 16:00
9:00 - 14:00
9:00 - 16:00
9:00 - 18:00
9:00 - 16:00
9:00 - 20:00
9:00 - 18:00
9:00 - 18:00
9:00 - 16:00
9:00 - 16:00
9:00 - 14:00
9:00 - 16:00
9:00 - 14:00
Closed
Closed
55.6748752, 12.5644312

Copenhagen Info - Copenhagen Central Station

Bernstoffsgade 16,
1577København
Denmark

Opening Hours
September - May
June - August
Monday - Sunday
Monday - Sunday
9:00 - 17:00
9:00 - 20:00
55.673196048361, 12.56550273858

Tivoli Box Office

Vesterbrogade 3,
1620Copenhagen
Denmark

Opening hours
Nov 18 - Dec 31
Jan 1 - Feb 1
Feb 2 - Feb 28
Mar 1 - Mar 23
Mar 24 - Sep 23
Sep 24 - Oct 11
Oct 12 - Nov 4
Sun - Thur
Fri - Sat
Mon - Fri
Sat - Sun
Sun - Thur
Fri - Sat
Mon - Fri
Sat - Sun
Sun - Thur
Fri - Sat
Mon - Fri
Sat - Sun
Sun - Thur
Fri - Sat
10:00 - 22:45
10:00 - 23:45
10:00-18:00
9:00-16:00
10:00 - 22:45
10:00 - 23:45
10:00-18:00
9:00-16:00
10:00 - 22:45
10:00 - 23:45
10:00-18:00
9:00-16:00
10:00 - 22:45
10:00 - 23:45
55.674772830213, 12.565864752978
brev

Shipping

If you choose to have your Copenhagen Card delivered to you, you must allow enough time between placing the order and your planned departure to Copenhagen, as delivery can take up to six weeks. If you are arriving at Copenhagen Airport, we suggest that you pick up your card in Copenhagen.

Postage costs 8 euros and the card will be sent to your address together with a guidebook.

Sales points

If you wish to buy upon arrival, we have plenty of physical sales points located in the Copenhagen region. If you have pre-ordered online and choose to pick up in Copenhagen, you can redeem the voucher at the above locations.

Please note that if you lose your card we can only offer free replacement cards for orders placed online on this site.

See All Sales Points
Copenhagen Cards

Any questions?

Q:
If I order online how do I receive my Copenhagen Card?
A:

You can easily preorder online and choose to collect your card in Copenhagen with a voucher. You can e.g. collect your card in Copenhagen Airport and start using it right away to get to the city center. 
You can also have the cards sent to your home address. Please be aware of a delivery fee. 
Check out Collect & Ship for more information. 
 

Q:
I haven’t received my order confirmation and voucher?
A:

Please write an email to copenhagencard@woco.dk and we will resent your order confirmation. 

Q:
Where can I collect my Copenhagen Card with my voucher?
A:
  • Copenhagen Airport Service information, Terminal 3 (arrival hall)
  • Copenhagen Info, Copenhagen Central Station
  • Copenhagen Visitor Service, Vesterbrogage 4b
  • Tivoli Box Office, Vesterbrogade 3

Need more information? 
 

Q:
Can I collect an order if my name is not on the voucher, or if I paid with a different card and the cardholder is not present?
A:

Yes, you can. You will need the order confirmation email with the attached voucher and the unique order reference number to pick up the cards in one of the redemption centers. 

Q:
Can I bring my kids for free on a Copenhagen Card and how many?
A:

Yes, you can free of charge bring up to two kids under the age of 10 per paying adult. That goes for attractions and public transport.

Order Copenhagen Card Now

Order your Copenhagen Card today and choose whether to have it shipped or to collect on arrival.

Buy now
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How long are you staying?
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1 adult can take up to 2 children between 0-9 with them for free
Total
93 EUR
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