Collect and Ship

If you purchase a physical Copenhagen Card online you can either pick it up upon arrival on presentation of the voucher or have the card sent to your home address.

Collect

After pre-ordering a card online, you will receive a voucher by e-mail. Take the voucher to one of the two locations mentioned below to collect your card. It’s as simple as that.

The collection point at Copenhagen Airport is unfortunately closed due to COVID-19. If you wish to use your Copenhagen Card to get free transportation from Copenhagen Airport to the city centre upon arrival we suggest that you purchase a digital card.

Copenhagen Visitor Service

Opening hours
January - February
March - April
May - June
July - August
September
October - December
Dec 24 and 25
Jan 1 and 2
Mon - Sat
Sun
Mon - Sun
Mon - Sat
Sun
Mon - Fri
Sat - Sun
Mon - Sat
Sun
Mon - Fri
Sat - Sun
9:00 - 16:00
9:00 - 14:00
9:00 - 16:00
9:00 - 18:00
9:00 - 16:00
10:00 - 17:00
9:00 - 16:00
9:00 - 18:00
9:00 - 16:00
9:00 - 16:00
10:00 - 15:00
Closed
Closed

Vesterbrogade 4B,
1620København V
Denmark

55.6748752, 12.5644312

Tivoli Box Office

Opening hours
Nov 18 - Dec 31
Jan 1 - Feb 1
Feb 2 - Feb 28
Mar 1 - Mar 23
Mar 24 - Sep 23
Sep 24 - Oct 11
Oct 12 - Nov 4
Sun - Thur
Fri - Sat
Mon - Fri
Sat - Sun
Sun - Thur
Fri - Sat
Mon - Fri
Sat - Sun
Sun - Thur
Fri - Sat
Mon - Fri
Sat - Sun
Sun - Thur
Fri - Sat
10:00 - 22:45
10:00 - 23:45
10:00-18:00
9:00-16:00
10:00 - 22:45
10:00 - 23:45
10:00-18:00
9:00-16:00
10:00 - 22:45
10:00 - 23:45
10:00-18:00
9:00-16:00
10:00 - 22:45
10:00 - 23:45

Vesterbrogade 3,
1620Copenhagen
Denmark

55.674772830213, 12.565864752978
brev

Shipping

If you choose to have your Copenhagen Card delivered to you, you must allow enough time between placing the order and your planned departure to Copenhagen, as delivery can take up to 6 weeks.

Postage costs 8 euros and the card will be sent to your address together with a guidebook.

Sales points

If you wish to buy upon arrival, we have plenty of physical sales points located in the Copenhagen region. If you have pre-ordered online and choose to pick up in Copenhagen, you can redeem the voucher at the above locations.

Please note that if you lose your card we can only offer free replacement cards for orders placed online on this site.

See All Sales Points
Copenhagen Card

Any questions?

Q:
If I order online how do I receive my Copenhagen Card?
A:

You can easily preorder online and choose to collect your card in Copenhagen at one of our two central pick-up points with a voucher. 
You can also choose a digital card or have the physical card sent to your home address. Please be aware of a delivery fee. Check out Collect & Ship for more information. 
 

Q:
I haven’t received my order confirmation and voucher?
A:

Please write an email to copenhagencard@woco.dk and we will resent your order confirmation. 

Q:
Where can I collect my Copenhagen Card with my voucher?
A:
  • Copenhagen Visitor Service, Vesterbrogade 4b
  • Tivoli Box Office, Vesterbrogade 3

Need more information? 
 

Q:
Can I collect an order if my name is not on the voucher, or if I paid with a different card and the cardholder is not present?
A:

Yes, you can. You will need the order confirmation email with the attached voucher and the unique order reference number to pick up the cards in one of the redemption centers. 

Q:
Can I bring my kids for free on a Copenhagen Card and how many?
A:

Yes, you can free of charge bring up to two kids under the age of 10 per paying adult. That goes for attractions and public transport.

Order Copenhagen Card Now

Order your Copenhagen Card and choose between a digital card or a physical card that can be shipped or collected upon arrival

Buy now
N.B: SEE SPECIAL SPECIFICATIONS FOR THIS CARD
Valid until 31.12.2020
Public transportation is not included
Visit up to 5 attractions
Only selected attractions included
Choose between 45+ attractions
Digital 48 hours variant for both adults (16+) and children (10-15)
See included attractions
next
How long are you staying?
How many are you?
1 adult can take up to 2 children between 0-9 with them for free
Total
0 EUR
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